About Refund Policy

PT Trianugerah Nusantara Prima Perkasa (TNPP) operates as a specialized military contractor, serving both government and business sectors with a focus on providing high-quality services and solutions. As a company working in a highly regulated and sensitive field, TNPP adheres strictly to established procurement processes. These transactions are conducted through formal tenders and governed by comprehensive contracts that outline all terms, including payment schedules, deliverables, and dispute resolution mechanisms. This ensures transparency, accountability, and fairness in all dealings.

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Given the nature of our business, TNPP does not implement a general refund policy. All procurement and transactions are tender-based, meaning they are the result of competitive bidding and detailed negotiations. Once a contract is finalized and agreed upon by all parties, it serves as the binding framework for the transaction. This approach ensures that all expectations, obligations, and risks are clearly defined, eliminating the need for a refund mechanism. Any issues that arise during the execution of a contract are addressed through the provisions outlined in the agreement.

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Our commitment to excellence and adherence to strict contractual terms reflect our dedication to fostering trust and reliability with our clients. As a military contractor, TNPP upholds the highest standards in fulfilling the needs of both government institutions and private businesses. We believe that our tender-based process and contract-driven approach provide the necessary clarity and assurance to our partners, enabling us to deliver exceptional results while maintaining the integrity of our operations.